工作地:
新竹市東區
工作內容:【The Role】
◇ Provide professional technical support in resolving product non conformities or application problems with our customers.
◇ Diagnose and resolve problems with regional team and Product company. Escalating problems where necessary to more experienced staff.
◇ Provide problem definition by collecting data through technicians on site potentially supported by direct onsite reviews.
◇ Review detailed acceptance test plans with customers (supported by senior or lead support engineers), and participate in negotiating detailed technical changes.
◇ Document through EMS reporting database all work to standards, producing detailed problem and status reports.
◇ Ensure lessons learnt in the field are effectively reported back to the global customer support organization.
◇ Provide training support for customers and field technicians.
◇ Plan and control personal work to ensure assignments and solutions are delivered to time and budget.
◇ Support the analysis of root cause for safety incidents and product/process non conformities.
◇ Develop a collaborative relationship with customers and regional Edwards organization (applications, service and key account teams).
◇ Commitment to the safety of our employees and customers.
◇ Support internal and external quality management and EHS audits.
【What we expect of you?】
- Engineering degree or apprenticeship with relevant technical experience
- Experience of working and proven in depth knowledge of EMS
- Flexible and capable of working in a complex environment
- Excellent communication skills both written and oral
- Good interpersonal and team working skills
- Capable of interfacing professionally and confidently with customers and suppliers
- Ability to drive project implementation
- Experience of utilizing problem solving and root cause analysis tools in a manufacturing environment (Fishbone Diagram, Cause & Effect Diagram, 8D …)
- Being a competent user of MS office
- Willing to travel (internationally) on frequent base