工作地:
台中市南屯區
工作內容:職位描述
您將協助客戶,提供實用資訊、解答問題,並處理投訴事宜。憑藉豐富的市場經驗,您將成為客戶前線支援的重要角色,確保他們對我們的產品和服務感到滿意。
任務與責任
• 與業務和OP團隊密切合作,推動客戶參與和提升客戶滿意度
• 通過日常交流和定期訪問,建立穩固的客戶關係,確保客戶滿意度
• 審核客戶詢價,提供報價並跟進以確保交易完成
• 協助客戶順利加入,將需求轉化為公司系統中的具體操作
• 處理客戶訂單並協助執行流程
• 與財務部門合作,根據業務發展調整信用額度並解決相關挑戰
• 處理、分析並解決所有投訴,並針對根本原因提出改善建議
• 創建、審核和完善客戶相關報告
• 確保達成財務目標和戰略目標
TASK AND RESPONSIBILITY
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.