- 飯店業在求職市場上是屬於光鮮亮麗的產業,從工作時的穿著、談吐、工作環境到服務對象,整體的外在觀感很舒適,也是最能代表服務業的業種。建議慎選貼在履歷表中的照片,挑選原則以「親和」、「開朗」為關鍵,加深雇主的印象分數;此外若求職者可在履歷表內,具體「舉例」說明個人的服務特質以及服務熱誠,會更容易打動雇主。
- 服務業以滿足顧客的需求為基準,若能做到超乎顧客的期待,就能感動對方。飯店從業人員大多從基層做起,累積了無數次服務顧客的經驗,除了符合飯店的服務標準,自己應追求更高的期待值,唯有自己做到一百二十分,才能給予顧客真正的一百分服務。建議此位求職者可於自傳中說明自己如何追求滿意度,如何設定服務計畫,以及顧客回饋的評價等,對雇主而言,與顧客互動產生的口碑會比單方面陳述優點來的更有效力。
- 飯店業服務的顧客跨不同國籍,語言能力在這個領域更顯重要。附上英文自傳讓部分以英文為思維的雇主更容易閱讀,是很重要的做法。
What could I do for my career, this question always bothers of me, but everything changed much after coming to Australia for working and traveling, I worked in four and half stars Hotel(Accor Australia & New Zealand) for one year, as Mini bar servicer, the main job about this position that I have to serve alcohol and soft drinks service and offer excellent service to guests, besides, I got some housekeeping experience before, when I done Mini Bar service, some room attendants need a hand, I must help them to make sure all clean jobs go well.
And I also worked in Tai restaurant as a waiter , and I knew how to take order and how to deal with guests, all the jobs about the customer service, sometimes when I were doing service to guests, and guests feel so satisfied about my efforts, I got so much achievement in mind. After doing these kind of jobs, I found I would like to work in hospitality industries and like to do some guests service.
According to working experiences that I want to learn about all the hotel stuff, I have worked in Housekeeping and F&B department, even though these are basic jobs in hotel, but these still need someone to finish them, if you want to build a nice and stable house, you must construct a tough and strong foundation, so I trust myself I can do this job well, and I set up the final goal is be a hotel manager in the future.
About my personality, I am a very flexible, reliable and a motivated worker. All skills that I have learned can easily be applied to different situations and tasks, industrious and eager to learn, and I work hard, when I stay at Australia, I worked at Hotel during day time, and I worked at restaurant at night time as well.
Now I just finished the little trip in India, and I try to find Hotel jobs in Taiwan or oversea, hope I can get job as soon as possible.
我該做什麼? 這句話一直困惱著我,但是去過澳洲打工旅行後,發現所有的疑惑都改變了,不再困頓。在澳洲時候,在4顆半星級的飯店(XXXX集團)待了一年多,做過Mini Bar Servicer和房務員,主要任務是對客人提供酒類服務,提供完美的服務,當房務員需要幫忙時,我必須幫忙他們並且確定整個打掃工作是順利進行的。
並且在飯店的附設的餐廳當過服務生,主要是負責點菜,倒酒與客人應對,處理客人的疑難雜症。經過1年多時間的洗禮,發現我喜歡在飯店工作,從事旅館產業,當客人很滿意我提供的服務時,他們覺得開心,自己也會覺得有成就感,心理不由自主的開心起來。
根據先前的工作經驗,對於飯店工作有一定程度的了解,因為之前待過飯店的房務部與餐廳部門,雖然是做很基層的工作,飯店管理就像是蓋房子一樣,都要先從基本的工作做起,慢慢地把地基蓋好,之後建好的房子就穩固多了,所以我想學飯店管理與累積飯店經驗,未來的目標是有一天可以管理一家飯店。
關於個人特質,我是值得信賴與可靠的人,學習力強與願意學習,對於不熟悉的領域很願意嘗試去學習,更重要的,我喜歡接受不同的挑戰與任務,加上工作認真,當時候曾經一天有兩份工作(白天在飯店工作,晚上在餐廳工作)。
最近剛完成在印度的幾個月旅行,回到台灣開始找工作,希望趕快找到工作。