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Head of Service and Solution, Grundfos Taiwan
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企業名
瑞士商格蘭富股份有限公司台灣分公司
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工作地點
苗栗縣銅鑼鄉
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薪資
月薪40000~46000元
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工作內容
You will report to APAC Regional Service Delivery Director who is based in Bangkok.
The Head of Service & Solution Taiwan has the functional responsibility for all service activities within the Country. Furthermore, she/he is responsible for the implementation of the strategic service objectives, procedures and policies, as agreed with the Regional Service Delivery Director and in alignment with Group Standards, Values and Code of Conduct. The Head of Service Delivery Taiwan works in close collaboration with the Regional Service Delivery Support function ensuring efficiency and added value for our customers. It is particularly important that the Head of Service Delivery Taiwan with support from H&S function is acting as a safety leader, nurturing a strong safety culture and ensuring that H&S is managed professionally throughout the Country in order to keep our people (and Partners) safe.
Key Accountabilities / Responsibilities
Objectives
*Creates the detailed service strategy plan and operational roadmap for the Country, supporting the agreed Regional Service Delivery strategy.
* Revises these plans to deliver the agreed short- and long-term results.
* In alignment with Service Delivery Support functions, ensures that the Country deploys a customer-centric and efficient delivery model.
Short-term plans and budgets
Responsible for short-term plans and budgets being created and delivered within the agreed organizational frames of reference.
Responsible for the Country Service Delivery Cap Cost
Service
Responsible for delivering a first-class service to exceed the expectations of our customers while ensuring efficiency and added value.
Responsible for developing teams of highly-skilled service staff and Service Partners.
Builds a strong partnership with Sales and Service Sales PUs throughout the Country and facilitates collaboration between Sales and Service teams, operation and finance thus contributing to a positive customer experience.
Responsible for executing a price policy for service offerings and spare parts/kits in accordance with the requirements of the Sales and Service sales PUs.
Responsible for executing global processes and tools to ensure efficiency and add value for our customers.
Responsible for ensuring spare parts stock is kept to a minimum in the area of responsibility
External relations
Responsible for maintaining strong relationships with customers, service partners, end-users, suppliers, local communities and other important relevant stakeholders in the area of responsibility.
Jointly responsible for overseeing/auditing ASP/SP workshop and service delivery
Investments
Responsible for developing the investment roadmap to ensure the team meets its operational requirements, creates a world-class working environment and provides a market-leading service offering.
Investments are approved annually as part of the budget cycle and are to comply with the appropriate authorization guidelines and Group-related processes.
Purchase
Whenever possible, all relevant purchasing decisions, e.g. Service vehicles, should rest with Group Purchasing. When this is not possible, purchasing decisions should conform with regional/local best practices in accordance with Group Purchasing policies/guidelines.
瑞士商格蘭富股份有限公司台灣分公司-使用1111轉職專區
https://central1111.com.tw/turn/