-
Vice President, Account Manager, Client Executive - Hybrid
面試心得
-
企業名
花旗(台灣) 商業銀行股份有限公司(花旗銀行)
-
工作地點
台北市信義區
-
薪資
月薪30000~0元
-
工作內容
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we‘ve been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world‘s toughest challenges.
Shape your Career with Citi
We’re currently looking for a high caliber professional to join our team as Vice President, Account Manager, Client Executive - Hybrid based in Taipei Taiwan. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.
Responsibilities:
Builds Client Relationships
Build & maintain positive working relationships with assigned investors clients and fund managers through an active calling program that ensures optimal service.
Identify and understand client requirements across the entire securities services value chain in order to proactively recommend process improvements and enhancements to meet clients’ needs.
Utilize early warning process to identify and resolve client service issues before they are escalated to Client at Risk.
Become an expert on the customer’s operating business.
Monitor client satisfaction.
Drive the service quality process at the client level
Perform regular service reviews & develop actions plans to address issues, deliver solutions and improve client satisfaction.
Perform regular face-to-face client meetings to confirm our commitment to delivering the highest level of client satisfaction.
Manage the delivery of client service reviews to all platinum and priority clients with the necessary follow-up to maintain a frequent pulse check via touch points on the client’s satisfaction levels with Operations
Act as a central point of contact for all key issues impacting client satisfaction.
Take ownership for client issues and drive resolution through the rest of the service and operational organization
Coordinate and ensure client participation in external surveys & incorporate survey results into driving up client satisfaction.
Track by maintaining Integrated Client Analysis (ICA) and ensure all service issues are addressed with relevant product partners.
Utilize client metrics and executive reporting to analyze, understand and present operating trends to the client, in a way that creates efficiencies for Citi and the client, reduces cost of repair and exception and positions Citi as a superior provider against the competition
Act as the single point of contact for the client
Build virtual service teams that are capable and nimble to respond quickly to the needs of our clients, creating a team sense of collective responsibility and ‘client first’ mentality
Develop/ maintain network of contacts within Citi in order to effectively deliver results for clients in a timely manner.
Coordinate customer testing (UAT) and post-implementation reviews.
10 years experience in the financial services industry
10 years experience in managing client relationships
Experience with Securities Services and strong back ground on Securities Services process and product knowledge
Excellent written and verbal communication skills in Mandarin and English
Strong influencing skills
Effective negotiation and persuasion skills
Ability to manage people, client and user expectations
Builds partnerships and values diversity
花旗(台灣) 商業銀行股份有限公司(花旗銀行)-使用1111轉職專區
https://central1111.com.tw/turn/