工作地:
新北市汐止區
工作內容:We are currently seeking an experienced Service Planning Manager who has expertise in call center or RMA process planning and management. The successful candidate will be responsible for managing Asia service provider‘s KPIs and related B2B support, as well as developing and implementing Asia service strategies and introducing new system tools to ensure efficient and high-quality service. (https://youtu.be/NQ66l7SB3UM)
Key Responsibilities:
• Design, implement, and improve call center and RMA service processes to enhance service quality and efficiency.
• Manage Asia service provider‘s KPIs to ensure service objectives are met.
• Develop and execute Asia service strategies to meet customer needs and company goals.
• Introduce new system tools to improve service efficiency and quality.
• Communicate and collaborate across departments with Sales, Marketing, and Supply Chain to ensure service objectives are met.
• Monitor and evaluate service performance, and make improvement recommendations.
Qualifications:
• At least 1 years of experience in service process planning or management, particularly in call center or RMA.
• Experience in managing Asia service provider‘s KPIs.
• Experience in developing Asia service strategies.
• Excellent English proficiency, with a TOEIC score of 800 or above. Intermediate level in Korean.
• Strong cross-departmental communication and coordination skills.
• High efficiency, attention to detail, goal-oriented, and ability to multitask under pressure.