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Collection Pre Write Off Team Lead, RMG CB Credit
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企業名
星展(台灣)商業銀行股份有限公司
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工作地點
台北市內湖區
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薪資
面議(經常性薪資達4萬元或以上)40000~0元
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工作內容
Job Responsibilities:
1. The role is for Project Damselfly implementation and ongoing support for Collection delinquency and productivity management of pre write off portfolio after integration.
Project Damselfly (Project Management)
Participant Project Damselfly, this role is to focus on pre write off process review and embed Citi process, Citi local system installation and enhancement for collection systems (e.g. COGP PDA module), to increase digitalization on collection handling of pre write off accounts given COGP enhancement.
For Citi local system (COGP PDA module), to understand end to end system flow, embed existing automation functionality, to optimize process automation and increase pre write off team’s efficiency.
Review end to end collection process of pre write off handling, identify gap between Citi and DBS, and compare DBS Taiwan collection journey against best practice in other markets and Citi, to work out new collection strategy for pre write off accounts, and support migration to be implemented smoothly.
To support training material preparation and training resource arrangement (post LD1 training)
Recovery management (BAU)
Daily monitoring on pre write off team dialer arrangement to maintain stable productivity and coverage.
Daily monitoring on pre write off delinquency and kick off deep dive analysis and mitigation actions accordingly.
Segment portfolio by customer’s payment possibility through reviewing the customer profile and build up different treatment flow accordingly (increase segmentation on pre write off handling), and support team
Advising customers on their payment options and suggesting methods of payments.
Negotiating suitable payment plans. Maintaining customer payment records.
Initiate request to take legal action according to Collection SOP / Strategy and build up automatic legal action flow after COG application integration. Cooperate with legal team to execute collection legal action following collection guideline and working in partnership with collection operation team and courts.
2. The AVP of collection will be responsible for implementing the business plan regarding pre write off delinquency management in collections. He / she needs to ensure operational goals / metrics are achieved or exceeded and that all collection activities are conducted in compliance with regional guidelines and local regulations.
3. The key function for the AVP of collection is to lead collection activities to ensure collection process / handling complied regulation requirement . He/she needs to escalate on timely basis significant risk issues to stakeholder and manager for taking appropriate remedial actions
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