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Air Logistics Customs Care Specialist 空運報關專員
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企業名
KUEHNE+NAGEL_台灣德迅國際運輸股份有限公司
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工作地點
台北市內湖區
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薪資
月薪32000~45000元
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工作內容
You are responsible to support our customers by providing helpful information, answering queries + resolving complaints.
Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
You will do this by working with a variety of internal + external stakeholders while focusing on the following key
objectives.
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Field Sales + Operational Care Center (OCC).
To establish + strengthen operational relation to customer contact(s) through engaging interactions,regular care visits + pro-active advisory + consulting to drive customer excellence.
To qualify customer inquiries + provide quotations within the given price band, in line with the guidingprinciple in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
To prepare, review + refine customer reports.
To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
KUEHNE+NAGEL_台灣德迅國際運輸股份有限公司-使用1111轉職專區
https://central1111.com.tw/turn/